Refund Policy

Returns & Refund Policy – Digital Products with immediate access – all eCourses, eBooks & online programs
We do not offer any refunds or allow returns on any digital products. All sales are final. Please choose your digital/online products carefully before completing your order, as no refunds, credits or transfers are available for these purchases.

Returns & Refund Policy – Digital Courses with ongoing access – The Flow Lab 12wk eCourse
For those of you that still can’t decide, rest assured that Nutritionista (McBass Pty Ltd) complies with Australian Consumer Law in regard to refunds. We are not required to provide a refund if you change your mind about the online/digital course, program or product/s that you chose to purchase or enrol into.
However, while course fees are non-refundable, students may have extenuating circumstances that prevent them from undertaking their course. Where evidence can be successfully provided to support the student’s circumstances, course fees may be refunded or partially refunded pending approval from the Managing Director as per the following:

  • A full refund is permitted if the enrolment is cancelled prior to the commencement date and if access to resources has not been provided yet.
  • A 50% refund is permitted if the enrolment is cancelled within 7 days of purchase.
  • No refund will be provided after 7 days of the online/digital course, program or product/s purchase.
  • No refund will be provided where work or assessment has been saved or submitted.
  • Refunds usually take 5 to 10 business days to process, depending on your banking institution.
  • Printed materials are non-refundable.

This decision of assessing the extenuating circumstances rests with the Managing Director and shall be assessed on a case by case situation. To apply please email and attention your email to the Managing Director. 

Returns & Refund Policy – Workshops & Events
Please note we do not offer any refunds or credits for any of our scheduled workshops/events. You are welcome to transfer your ticket to someone else if you can no longer attend – please advise us of this so we can update our records. 
If an event cannot go ahead at due to circumstances beyond our control, a reasonable alternative will be provided at a comparable day and time. Attendees will be notified in advance in the unlikely event that this occurs.

Returns & Refund Policy – PostPartum Care Packages
We offer a full 100% satisfaction guarantee to clients who change their mind within a certain time frame for all of our postpartum packages, not including casual postpartum care bookings.
If you change your mind and wish to cancel our postpartum package services, you may do so within 24 hours after booking and paying in full online. If you change your mind after this time but before your first session, we can offer you a 75% refund only. After your first postpartum session, we do not offer any further discounts or refunds.

Consumer Guarantees
If at any time you are unhappy or dissatisfied with our level of service, we expect that you inform us via phone, email or in writing. Our aim is to remedy this so that you gain the most out of our service to you. We strive to provide acceptable care, knowledge and education to eliminate any risk of harm, we intend to provide the service that we outline on our site and we aim to deliver such service within a reasonable time-frame such as our appointment time/s.