Refund Policy

Returns & Refund Policy – PostPartum Care Packages
We offer a full 100% satisfaction guarantee to clients who change their mind within a certain time frame for all of our postpartum packages, not including casual postpartum care bookings.
If you change your mind and wish to cancel our postpartum package services, you may do so within 24 hours after booking and paying in full online. If you change your mind after this time but before your first session, we can offer you a 75% refund only. After your first postpartum session, we do not offer any further discounts or refunds.

Returns & Refund Policy – Digital Products (eCourses, eBooks & online programs)
We do not offer any refunds or allow returns on any digital products. All sales are final. Please choose your digital/online products carefully before completing your order, as no refunds, credits or transfers are available for these purchases.

Returns & Refund Policy – Workshops & Events
Please note we do not offer any refunds or credits for any of our scheduled workshops/events. You are welcome to transfer your ticket to someone else if you can no longer attend – please advise us of this so we can update our records. 
If an event cannot go ahead at due to circumstances beyond our control, a reasonable alternative will be provided at a comparable day and time. Attendees will be notified in advance in the unlikely event that this occurs.

Consumer Guarantees
If at any time you are unhappy or dissatisfied with our level of service, we expect that you inform us via phone, email or in writing. Our aim is to remedy this so that you gain the most out of our service to you. We strive to provide acceptable care, knowledge and education to eliminate any risk of harm, we intend to provide the service that we outline on our site and we aim to deliver such service within a reasonable time-frame such as our appointment time/s.